UH OH - HAVING A MAINTENANCE ISSUE?
Please fill out this online Maintenance Request Form, and we'll be in contact with your shortly to address the issue.
Be sure to include all required information, with plenty of details regarding the specific maintenance issue you are experiencing.
HOW WAS YOUR MAINTENANCE EXPERIENCE?
Please fill out our Maintenance Survey to provide feedback on your experience:
ONLINE RENT PAYMENT
For convenience, our tenants are welcome to use PayPal for online rent payment. Steps are provided below to walk first timers through this process. Please do not hesitate to contact us if you require further assistance.
Set up a PayPal account (skip this step if you already have an account).
If you do not have a Paypal account, then you will need to set one up here.
Link either your debit or credit card to your PayPal account.
After setting up your account, you will be able to link your card to your PayPal account. Log into your PayPal account to complete this process. The billing address on your card statement must match the address on your PayPal account.
Please note that it may take a few days to set up this process and confirm it through PayPal as they link to your bank account.
Pay your WJL property rent online via PayPal.
The email address associated with our Paypal account is email@example.com. If you choose to send funds this way, then please send it using the friends and family option so we do not incur a fee. If you wish to set up automatic payments, please follow these steps to complete this process.
ONLINE RENT PAYMENT: FAQ
- What cards can I link?
You can link your Visa, MasterCard, Discover, or American Express card to your PayPal account and use it to send money or pay for things. You can't link a gift card, prepaid card, or one-time-use card to your PayPal account.
- Is there a fee for using PayPal to pay my rent online?
There is a 3.2% fee for using a credit card, but no fee for debit or direct bank account.
- How do I link more than one debit or credit card?
You can add more than one card to your PayPal account but, for your security, a card can only link to one PayPal account at a time. If your spouse linked your debit or credit card to their PayPal account, for example, they need to remove the card from their account before you can add it to yours.
- Where is my card verification number?
On American Express cards, the verification number is a 4-digit number printed on the front of your card. It appears after your card number. On MasterCard, Visa, and Discover cards, the verification number is a 3-digit number printed on the back of your card. It appears after your card number. For security reasons, you can only link a card that has a card verification number (also known as a card security code). We ask you to enter the card verification number when you link the card to your PayPal account.
Our rent dropbox is located at 2715 Cherokee Street (Cherokee Business Incubator building) outside the entrance, to the left of the ATM machine. The dropbox will be checked every morning, and all payments must be in a sealed envelope with your name and address clearly written on the front. Keeping this in mind, we would strongly encourage everyone to drop off checks.
Please note: any cash payments will require prior arrangements with our office. Please send us a notification via email to begin this process. We cannot guarantee cash payment security until an email receipt is transmitted. WJL Companies is not responsible for any lost payments via cash.
Ameren UE | (314) 621-3222
AT&T | (800) 288-2020
Charter | (888) 438-2427
Laclede Gas | (314) 621-6960
Many of our area neighborhoods provide community mixed source recycled dumpsters. Please read the Earth Circle Recycling Guide to find out which household items are accepted.
For the trash and bulk pick up schedule, please click one of the following links depending on your location:
"GOOD TO KNOW" STUFF
Gardening and Painting
WJL Companies may sponsor gardening and/or other projects at your property. Please contact us to get more information on this process using the email subject line, "Sponsored gardening/other project at [address]."
We are now offering FREE notary service for current tenants! All others must pay $5 per notarized document. Please contact us at firstname.lastname@example.org to set up an appointment.
Changing Air Filters
As a courtesy, we replace the filters in the spring and fall, but for better performance we recommend changing them July 1st and again on January 1st. Tenants with pets are required to change air filters once a month.
Garbage Disposal Use
If your unit is equipped with a garbage disposal, we ask that you do not put oils, fats and fibrous foods (celery, asparagus, artichokes, chard, kale, lettuce, potato peelings, onion skins) into the garbage disposal. These items can easily entangle the blades causing it to jam.
If you're experiencing thermostat issues, please follow these steps before contacting maintenance:
1. Check the batteries.
2. Check the filter.
Still having issues? Please contact our maintenance team!